Refund policy

RETURN & REFUND POLICY

We want you and your pup to love your purchase! If you are not completely satisfied, eligible items may be returned under the following conditions:

Return Eligibility

· Email us at cswonger@rockysstylesquad.com

· Items must be unused, unwashed, in new condition and original packaging.

· All original tags must be attached.

· Return requests must be initiated within 5 days of the delivered date. 

· Request received after the 5-day delivered date window may not be eligible for a refund.

· Final sale items cannot be returned or refunded.

Exchanges
Due to our limited inventory and small-batch product offerings, we are unable to offer exchanges at this time. If you need a different size or style, please place a new order for the desired item (subject to availability).

Return Shipping
Customers are responsible for all return shipping costs. Original shipping charges are non-refundable.

Refunds
Once your return is received and inspected, we will notify you of the approval or denial of your refund. Approved refunds will be issued to the original method of payment. Please allow 5–10 business days for the refund to appear on your account, depending on your financial institution.

Damaged or Incorrect Items
If you receive an item that is damaged, defective, or incorrect, please contact us within 5 days of delivery so we can make it right.

Thank you for supporting our small business!

Rocky’s Style Squad & Co.